Reviews In Albion, NY

review Lawrence F. a month ago

From the first meeting to the quotation to the installation a smooth and terrific experience. A super nice, experienced and efficient crew did the installation. We highly recommend Frontier!!

image Pat B. a month ago

The folks at Frontier Heating and A/C were a pleasure to deal with and consistently gave us prompt and efficient service.

image J M. a month ago

We lost heat on Sunday. Our old furnace died after 18 years. I emailed them Sunday night and they arrived Monday morning. I had a new furnace installed on Tuesday. 2-story house and the cost was under $5,000. Excellent company.

Lynn E.

I cannot say enough good things about Frontier Heating. Larry and Matt came to clean my furnace. They cleaned it, but they also found 3 cracks in it, so my furnace, which was 50 years old, had to be replaced. Rich came out to determine what I needed, and Matt came back with John to install the new one. They were here from 9 AM to 6:30 PM. It was a long day for them but they were unfailingly polite, friendly, respectful, and completely professional. I stayed upstairs most of the day since my furnace is in the back hall and I didn’t want to interrupt them, but when I did ask a question they never made me feel that it was dumb or that I was bothering them. They would take time to answer it patiently right then, even if it was something they were planning to go over with me at the end, which they did. I was amazed at how much work two guys could do in one day. They had to run a dedicated electrical line to the panel box, plus they had to drill new holes for pipes and do any number of extra things. Without fail, everyone from Frontier was respectful, polite, and completely focused on doing the best job possible, and that includes the receptionist, Terry, whom I spoke to several times on the phone. The guys also explained everything thoroughly to me, such as why certain pipes needed to be run a certain way, or why they decided to go with a dedicated line instead of a plug like the old one had, and several other things. They explained in detail how the new furnace worked because it was so different from the old one, and how the new thermostat worked. They covered everything, even things that at the time I wouldn’t have realized I had questions about, so that I wouldn’t have to call later to find something out. I had the best experience possible with every single person I dealt with at Frontier. They are truly a customer-oriented business through and through. Thanks, Frontier!

Mike A.

I needed to replace my furnace so I called Frontier. They sent a tech out who did a great job explaining what was going on with the old furnace and suggested some replacements. He worked with me to find a good replacement and was patient with all my questions. The new furnace was installed on the scheduled day and time by a very capable crew of two guys who were respectful and good at explaining the process. I am very satisfied with the results. The office staff was courteous and professional and the whole team made what might have been a disastrous situation into one that was easy to navigate, and affordable. I would recommend them to anyone. Good job, folks!

Jeffrey M.

We lost our residential boiler on a Friday. Frontier put a crew together and responded on Saturday morning! The entire crew was amazing. We had a new unit installed and running by 2:30 pm that afternoon! The workmanship was impeccable and you could tell that they took great pride in their work! I will not hesitate to call them for future service and will highly recommend them to our friends and family! Great job!!!  

David C.

Outstanding service. No upsale or pressure. Rex and Larry were great. Will use them again.

Shanna J.

Frontier was quick to respond to our service request. We spoke with 3 different staff members, and all of them were very friendly and easy to deal with. Great company!

Jake D.

We had a minor issue late on a Saturday Night/Sunday Morning and the technicians answered our call promptly and made a convenient time to get out to our house and fix it. Our tech was extremely polite and professional and could not have provided a better service call! Frontier has a customer for life here!

Ross Z.

The staff was very professional and informative. Called for service on 23 year old unit. After thorough evaluation recommended replacement. Presented multiple options for the new units and made multiple financing options available. Initial assessment of a Tuesday New installation completed that Friday. Great team effort by installers and service crews..

Beth S.

I am very pleased with the technician that came to assist with a “noise” in the furnace. And very pleased with how fast they were able to come and evaluate the situation. The office staff was very nice to this first-time customer. I recommend Frontier Heating & A/C.

Joseph T.

It has been a positive experience dealing with Frontier from start to finish. Your first clue that they’re a professional company that’s aware of people’s security concerns is when they send you an email the day before the estimate with a picture of the person who will be coming to your home. I got a fair estimate and after spending an hour with the owner I was comfortable enough to set up the install right then. I didn’t feel pressured at all and also didn’t feel the need to look further either. 3 days later a 3 man crew was at my house and by the afternoon I had a fully working brand new furnace and air professionally installed. A nice touch with the air conditioner is that they build a nice, level 4×4 base to put the pad on that looks really nice and gets the unit off the ground more. I threw the guys $20 towards lunch as I’ve always felt that it’s a small investment that’s much appreciated by the crew and will make the guys want to go that extra mile as John did when he caulked an area in my skirting that he didn’t have to but he felt it would help keep critters out and just plain look better. Also, the office ladies have been nothing but polite, professional and downright friendly to deal with over the phone. I won’t hesitate to recommend Frontier to anybody and everybody.

Dave P.

Professional service by their skilled technicians. Did an excellent job and cleaned up after themselves. I highly recommend them for your heating and A/C needs!

Elizabeth S.

Erme was excellent when he came to service both my furnace and air conditioning. He arrived exactly at the time I requested due to a limited window. He stated ahead of time how much time he would need. And the work was completed in exactly that amount of time. He was extremely professional and kept his work area super clean. I have been using this company for 3 years now. I have no need to look or call anyone else. Thank you!

Catherine H.

Called early on a Saturday morning and the response from Larry the technician was amazing. Within a couple of hours, I again had heat. A temporary part was used and New part was needed. Larry returned on Tuesday with the new part. He also fixed the venting tubes to help with winter freeze problems. I was impressed with his knowledge, skill, and courtesy. Thank you, Larry and Frontier Heating and Cooling for excellent service.

Patricia T.

Have had Frontier Heating & A/C do repairs and installation work for me for many years. They are quick to respond and their workers take excellent care of you. Excellent workmanship and quality. Friendly staff to work with and I would highly recommend Frontier for any Heating and A/C work or repair you might need to be done.

Will K.

Called to get an estimate for a hot water tank . Rex came out and gave me a couple options. Was able to figure out what worked for me. Guys came out and installed it quickly and professionally. All around great experience. Highly recommend. Thanks again.

image AFMC Worship Gatherings

We had a boiler that was not working properly. I called and was told that a technician would be available later that afternoon. I received a call not long after that initial call and was told the technician finished early and was on his way. He could have just come and fixed the problem we were having, which he did rather quickly, but he stayed and inspected the boiler and the flue and gave us a complete report so we can make an informed decision about that boiler in the future. Amazing service. I cannot say enough good things about Frontier Heating & A/C Service. I highly recommend.

Robert H.

I called for a furnace replacement. Frontier came, looked at my set up. Then showed me what was needed. I got the correct furnace for our home. It was in and running that day. Work was clean correct and at a price that was fair.. Would tell anyone to call them. We warm and happy campers THANK YOU!!

Dwayne T.

Purchased a new Thermal Pride Furnace and Amana A/C unit. We talked to Tim on Order, Ray was the Tech that did the installation. They were both excellent to work with. Install was Installed on time and date they Promised. A/C works great, had a Small issue the first time turning the Furnace on. Called and Tony came right out and did a Repair. Very quick response. Very happy with Install and service. Would recommend it to family and friends.

Linda P.

Had a great experience with Frontier when I had a furnace problem. Courteous and helpful on the phone. They came right out in just a couple hours and were able to fix the issue in a short time. Really liked the email they sent me with a picture of the technician that was coming out so I would know who he was. He let me know when he was arriving and he called me and discussed the problem he found. Very happy and recommend highly! Thank you, Tony!

Matt H.

Great quality maintenance and repair service, excellent customer service on the phone. We just re-upped for our 2nd 3-year service agreement. Repair techs arrive on time, cover up their shoes (classic stone/dirt basement situation here) to protect our flooring, work quickly and have never caused me to call and complain after a visit (unlike previous contractors I’ve used around here). I would highly recommend them to anyone.

Jeannette R.

Frontier Heating and A/C were referred to me by a friend, who had a furnace put in by them. I had a furnace put in by them last year and they provided excellent service. So, when’s my hot water heater burst this spring they were the first service I thought to contact. They provided immediate assistance, on a Saturday, with an assessment and various alternatives to remedy my dilemma. They put my hot water heater in the next day. They were efficient, professional, and respectful of my property. They did a great job!

Pamela G.

Very good company. I round highly recommend them.

Maureen A.

Called them late on a very cold Sunday night. They came promptly, resolved the problem, changed out the thermometer that I always hated anyway..was grateful to be warm and have a simple understandable thermometer. Rick was patient and very well-mannered. Decided to go also with an annual service contract. That guy who came for that was also very patient and polite and did a thorough job cleaning the furnace, changing the filter, etc.

Kathy C.

Very happy with their service, great crew of workers. Would recommend them to anyone. Let’s not forget the office employees! After I talked to them there was a tech at my house within the hour. They also are so professional and helpful. Wonderful crew. So nice.

Judith P.

Awesome service. Friendly, knowledgeable. Very fast and efficient. ❤ I just need to add this…. They stand 100% behind their work!! Highly recommend!

Kim P.

I have used Frontier Heating services for years and am always impressed with their work and professionalism. They make each visit personal and the technicians are knowledgeable and friendly. I highly recommend them for all your heating and air needs!!!

Dorothy F.

I have had a furnace and A/C unit installed and maintained by Frontier and am very happy with the professional, polite and knowledgeable team. Highly recommend.

Michael R.

Very knowledgeable and helpful. Service was very quick when had an issue with the hot water heater. Explained the issues and the best way to resolve them. Would highly recommend

Lary C.

Absolutely love the staff and services at Frontier Heating & A/C Service, Inc. They did a wonderful job installing our new furnace and A/C in 2016. I’ve had two cleanings since then and each tech that has come out has been extremely friendly and knowledgeable. They speak to you in easy-to-understand terms and stick to their word and appointment timelines. I don’t have one bad thing to say about this company and look forward to many years of continued business!

Kim P.

Frontier technicians are always professional, friendly, and complete their work efficiently and effectively. I am also very impressed that the morning of my appointment I received an email confirming the time of arrival with the technicians name and photo for identification purposes! I highly recommend Frontier Heating and Air – their work is top notch and they truly care about their customers! Several members of my family and I have been Frontier customers for many years.

Cindy N.

This was the first time we used your services and were very pleased with the service. It was easy to make an appointment to have our furnace cleaned and a time that they showed up. Larry our serviceman even called to let us know he was on his way. Would highly recommend Frontier.

Linda D.

Frontier service is fantastic! They responded to a furnace not working within 40 minutes of contacting them. The quick service was so appreciated as were 2 little children living there. They installed 2 furnaces for me 3 years ago and very satisfied with the installations and the furnaces. The workers are friendly and efficient. I highly recommend them.

Drew E.

I called Frontier Heating and Cooling for an inspection and verification of my furnace. Anthony came out and checked out the furnace. He was very respectful, clean, and precise. I would recommend Frontier to everyone. And I will call them when I purchase my new home for a furnace inspection

Cindy B.

Cindy Burnside – Very prompt to come out when I called about a gas leak and to set me up right away with a new propane heater. Everyone was very accommodating and professional. A pleasure to do business with!

Mark W.

Our furnace stopped working. Emre came within 2 hours and soon had us up and running again, plus let us know about some other issues. He also did the research for us on the price of a replacement for a worn motor and got back to us as promised. We are very satisfied with them.

Debbie W.

I’ve been using Frontier for 27 years, and they’ve never let me down. Honest, friendly, and capable people. From new equipment to regular maintenance, they know their stuff, and don’t mind sharing their knowledge. Highly recommend.

Rachel H.

Our furnace of 20 years was dying and we needed immediate replacement. From the customer service in the office, to the estimate workup by Rex and the install from your team, we are very pleased with everything top to bottom. You were on time, very friendly and willing to answer all of our questions. We chose you randomly based off of your Google reviews and we were glad we did. Thank you!

David N.

Frontier Heating has taken care of our oil fired heating system for several years and find they are very good at what they do. Their service man Anthony came to service our furnace the other day and he did a great job. He did not rush through the job and took the time to explain to me what service he did, how efficient our furnace is operating and he cleaned everything in and out of the furnace. Thank you Frontier and Anthony!

Stacey B.

Always respond very quickly (especially important when it involves your heat and winter time!) and are efficient and professional. Great company and very knowledgeable employees. You can tell they really care about what they are doing and their customers.