Frontier Heating & A/C Service, Inc. has been family owned and operated since February 1991. Tom Laine, President of the company has been in the Heating & Cooling business for over 35 years. Tom believes in hard work, excellent customer service and loyalty to the communities that surround him. The Frontier Heating & A/C staff is courteous, professional and eager to serve customers. The company is small enough to know your name, but large enough to cover a vast area.Learn More
What we do
We are serious about providing your family or commercial property the best in air conditioning services.
We offer the best in heating installation, repair, maintenance, service. Bringing to your family the best in home comfort services that have value and experience.
Indoor Air Quality
If you need help improving your indoor air quality, replacing air filters, or any of our other services geared toward cleaning the air you breathe, then don’t hesitate to give us a call today.
The seasonal energy efficiency ratio SEER, is the measure of the annual energy efficiency and consumption of a unit’s cooling ability in normal day to day use. The higher the SEER value, the less energy the unit will utilize. Older residential units may have SEER values in the 10 range or less.
For homeowners looking for new AC or heat pump replacement, the good news is that a new unit could boost SEER values to 25 or higher. The higher SEER units or usually less costly to run which brings financial savings to homeowners.
These are estimations, results will vary.
5 Star Review – Samuel G.
The technician arrived on time, was very professional and did a nice job. I was happy with the work that was done, the price was fair, and they are very pleasant to deal with all the way through the process. I would definitely recommend them.
On time and went right to work,and I didn’t even see him on his phone B. VanCott
Brian J Van Cott
furnace cleaning – As always the furnace cleaning was done in a timely way. The service man was punctual and informative. I feel safe for another season. Thank you for a job well done.
Kenneth G Kuhns
I assume the 5 is the best I can give
Good and efficient service -B. Loney
ANOTHER EXCELLENT SERVICE CALL. W.HARRIS
Thank you Frontier for the excellent job! (new furnace, AC unit and hot water tank installed) Very professional,fast, kind and clean job. Even with the last minute add on of the hot water heater. I could not be happier with the work. I recommend Frontier for your heating and cooling needs!
Thank you for your best services Frontier services – L. Nielsen
Woke up with no heat. Made a call to Frontier Heating and AC Service. Staff immediately asked if I had a space heater, told her I was ok. She asked a few questions and had someone here within 2 hours. Was called prior to his arrival. Checked furnace and replaced the non working part. Terrific service, reasonable price. I will now use them solely. Not one negative comment! J. Crane
Courteous, prompt & efficient service – The service provided to me was efficient and professional from the start. I was able to use an online submission on Frontier’s website to request service, which was very helpful to me. Once the business opened I received a call from Joy, who immediately helped me get a technician to my home in just a couple of hours. My technician Larry came promptly, (it was a same day call, I had no heat). Larry had my new thermostat installed quickly. He briefly went over service agreement options that are offered by, which might be a good fit for me. There was no pressure whatsoever in purchasing one, simply educating the consumer on options available. I would highly recommend Frontier Heating & A/C Service! Thank you Frontier Heating & A/C Service Team! I was provided with Excellent Service!! P. Owens
I Would Highly Recommend Frontier Heating – A service tech was at my house within an hour of my call for service. After spending some time trying to get my furnace running, it was determined I needed a new one. The one being replaced was 26 years old! They got me financed and had my new furnace installed just a couple of days later. All of the service people were friendly and I wouldn’t hesitate to recommend Frontier Heating to anyone. PJ Trebelhorn
great company from rex his office staff and serviceman that came on Monday. talking with everyone made this 80 yr man day so much better. frontier heating `you are A 1 – R. Riemer
The service I received was excellent. They arrived on time and called prior to their arrival. D. DiGenova
I am impressed by the crew who installed my new furnace. They were friendly and very informative. The installation was done much quicker than I had hoped and the job was very neatly and professionally completed. I would certainly recommend Frontier Heating. J. Freece
You did a great job on installing furnace and A/C. Loved A/C this summer. The guys were efficient, courteous and timely! Donald & Jean S.
Donald and Jean Sipple
Had problem late Tuesday with AC. Ray was there when he said he would be and got us up and running and came back to do other testing. James had to come out Saturday night and helped us get thru weekend. Rex and James came Monday and helped us to make right choices for replacement. Courteous helpful etc. excellent team – Joel A
Joel &. Leslie Allen
Outstanding service and quality work!!!!! I came home from work on Tuesday morning and the house was 41 deg by 4pm I had heat. Thank you !!!! Great job!!!!
We have been using Frontier for our Heating and Cooling needs for 30 years,,,,we have NEVER been disappointed,,,,all staff are A+…
If you have any heating or air conditioning needs, this is the place to go..
Great service and prices.. 585-589-2525 🙂 You’re welcome..
Frontier Heating/AC are true to their word. They sell/install good quality furnaces and AC units for a reasonable price. The installers are very friendly, knowledgeable and borderline OCD ( clean up). I highly recommend their service! Tim and the guys ROCK!!!
Just had Tim and his crew install ductless A/C and heat. Wow !! They went above and beyond my expectations. Very professional, neat , respectful. Made me aware of everything they were doing and how they were doing it. I highly recommend there services.
Frontier put in my new furnace in November 2014. Amazing guys to work with. Today, Rex was here to finish installing the central air conditioning. I am so pleased with this local company! Thanks to them my family was warm all winter and now will be cool all summer.
We had a new furnace and central air installed a few weeks ago. I have nothing but great things to say! They showed up when they said they would. They were professional and courteous. I would highly recommend them in the future!!
Monday morning make a call to Frontier at 7:30 am because of water puddle under boiler. Technician was at my house by 1 pm that same day to access the situation. Less than 24 hours later, a team arrives to install new boiller system and they spend more than 9 hours on install and new piping, etc. Great bunch of guys who know their job, talked us through our new equipment and provided us with some much needed heat! I would recommend Frontier Heating & A/C Service Inc. to anyone! They get 5 stars!!!
I have placed a review before, but I can’t say enough about this company and the service they provide. They are very professional and it always helps that they are local. If I have ever needed them, I can depend on them to be here ASAP. Cheryl Boyer
They were great here in no time and helped asap right before a really cold night thank you frontier heating. Big thank you to Rich you went the extra miles to make sure we where warm
We are very satisfied with frontier each time we use them. We have had a/c installed in 2014, and extremely happy with it. Also have had a furnace installed in our basement, nice guys always. For service they are very fair. Thanks for keeping us comfortable!
Mary Ann, Albion NY
Tony and Emre came to my house and they provided the most superior customer service ever would highly recommend Frontier
Awesome company. The whole team of guys were efficient , courteous,and professional. A special thank you to Rex and Tim for figuring out how to get a water heater in a small space. I am recommending you guys to everyone. Again thank you so much. I love my tank less water heater.
What a great experience. My furnace was acting up and I had no heat for my business so I called these folks. They came out very fast, got everything up and running, and took the time the next day to stop by and make sure everything was still working well. Very friendly and knowledgeable. Thanks so much!
So, since my mom Jo Ann doesn’t have a Facebook I’m doing this for her…..
BIG thank you to Rex who answered my emergency call this past Saturday(4/8/2017), when my furnace decided to stop working. He was super fast with calling me back(literally less than 5mins), and was able to correct the problem very quickly and restore heat to my home! You guys are awesome! Thank you so much!!
Frontiers service and installation was simply wonderful. I’m a long distance landlord (military) , I needed immediate service on my property. They were very understanding of my situation, gave me excellant information and was able to finish the job of installing 2 new furnaces immediately. Tim called me, let me know the progress, and the before and after pics were great. Workmanship was spot on, I highly recommend Frontier!
Frontier is my go to source for my personal needs as well as business needs “Zambito Construction”. Simply a great, professional and knowledgeable staff that will take care of any needs you may have. I am extremely careful about who I use and I have 100% trust in them. Thank you Rex,Ray,Tim and Tom for all the years of great service and making my customers so very happy.
Yesterday John and Eric installed a new furnace in our home. I was impressed by their professionalism and dedication to their job. Frontier hires local people who we respect and are confident that they will do a great job. We have used Frontier since we moved into our house 19 years ago and have always received the most wonderful service. Thank you again for your service.
Tim, Rex and the whole team were incredible start to finish! We had two furnaces replaced (oil with propane) at our church, Cornerstone, in Holley, NY. The team is very knowledgeable, professional and thorough. They answered every question we had – and there were a lot! The installation was very neat and done faster than we anticipated. They demonstrated how to used the system afterwards. We are very pleased!
Less than a week after the installation at the church, our 24 year old hot water tank at our home started leaking. I called Frontier, walked upstairs and the tech was in our driveway! They were faster than the police!!! Rex gave us three suggestions/estimates and the next day a whole team had our new tank installed in about two hours. They were awesome! Very professional, knowledgeable, friendly and clean! Their response time is unbelievably amazing!
We are so grateful for Frontier and we HIGHLY them for both commercial and residential jobs! Thank you so much Frontier!!!!
We recently met with Rex about the possibility of having central air installed. He was awesome to work with, didn’t pressure us at all, took his time to answer all questions and provide us with lots of info on the products and process of installation and running/maintaining various systems. We decided on a new furnace and central air to be installed. They were able to schedule us around a week or so out and had it done in 1.5 days. It seems to be working great and overall we’re very happy with our experience
These guys right here are one of the most reliable local businesses around. Whether it’s services my home units or my bosses houses. Especially ray and Rex. Always on time friendly and knowledgeable.
Called at 6:30 in the morning of Jan. 25th for a furnace blowing cold air. Someone was here in 40 minutes and quickly diagnosed the problem. Within hours a new furnace was installed and we had heat again. Every repair person was courteous, knowledgeable and ready to answer any questions we had. Rex took care of the paperwork for our NYSEG rebate and once the work was done he returned to check it out. Would not use anyone else in the future for heating and cooling problems.
Weekend call they answered quickly and came out to check issue, got the part and fixed quickly. Good service, thank you
Always respond very quickly (especially important when it involves your heat and winter time!) and are efficient and professional. Great company and very knowledgeable employees. You can tell they really care about what they are doing and their customers.
Frontier Heating has taken care of our oil fired heating system for several years and find they are very good at what they do. Their service man Anthony came to service our furnace the other day and he did a great job. He did not rush through the job and took the time to explain to me what service he did, how efficient our furnace is operating and he cleaned everything in and out of the furnace. Thank you Frontier and Anthony!
Our furnace of 20 years was dying and we needed immediate replacement. From the customer service in the office, to the estimate workup by Rex and the install from your team, we are very pleased with everything top to bottom. You were on time, very friendly and willing to answer all of our questions. We chose you randomly based off of your Google reviews and we were glad we did. Thank you!
I’ve been using Frontier for 27 years, and they’ve never let me down. Honest, friendly, and capable people. From new equipment to regular maintenance, they know their stuff, and don’t mind sharing their knowledge. Highly recommend.
Our furnace stopped working. Emre came within 2 hours and soon had us up and running again, plus let us know about some other issues. He also did research for us on the price of a replacement for a worn motor and got back to us as prommised. We are very satisfied with them.
Cindy Burnside – Very prompt to come out when I called about a gas leak and to set me up right away with a new propane heater. Everyone was very accommodating and professional. A pleasure to do business with!
I called Frontier Heating and Cooling for an inspection and verification of my furnace. Anthony came out and checked out the furnace. He was very respectful, clean. and percise. I would recommend Frontier to everyone. And I will call them when i purchase my new home for a furnace inspetion
Frontier service is fantastic! They responded to a furnace not working within 40 minutes of contacting them. The quick service was so appreciated as were 2 little children living there. They installed 2 furnaces for me 3 years ago and very satisfied with the installations and the furnaces. The workers are friendly and efficient. I highly recommend them.
This was the first time we used your services and were very pleased with the service. It was easy to make an appointment to have our furnace cleaned and a time that they showed up. Larry our serviceman even called to let us know he was on his way. Would highly recommend Frontier.
Frontier technicians are always professional, friendly, and complete their work efficiently and effectively. I am also very impressed that the morning of my appointment I received an email confirming the time of arrival with the technicians name and photo for identification purposes! I highly recommend Frontier Heating and Air – their work is top notch and they truly care about their customers! Several members of my family and I have been Frontier customers for many years.
Absolutely love the staff and services at Frontier Heating & AC Service, Inc. They did a wonderful job installing our new furnace and AC in 2016. I’ve had two cleanings since then and each tech that has come out has been extremely friendly and knowledgeable. They speak to you in easy to understand terms and stick to their word and appointment timelines. I don’t have one bad thing to say about this company and look forward to many years of continued business!
Lary C. Jr.
Very knowledgeable and helpful. Service was very quick when had an issue with the hot water heater. Explained the issues and the best way to resolve them. Would highly recommend
I have had a furnace and AC unit installed and maintained by Frontier and am very happy with the professional, polite and knowledgeable team. Highly recommend
Purchased a new Thermal Pride Furnace and Amana AC unit. We talked to Tim on Order, Ray was the Tech that did Install. They were both Excellent to work with. Install was Installed on time and date they Promised. A/C works great, had a Small issue first time turning Furnace on. Called and Tony came right out and did a Repair. Very quick response. Very happy with Install and service. Would recommend to family and friends.
Had a great experience with Frontier when I had a furnace problem. Courteous and helpful on the phone. They came right out in just a couple hours and were able to fix the issue in a short time. Really liked the email they sent me with a picture of the technician that was coming out so I would know who he was. He let me know when he was arriving and he called me and discussed the problem he found. Very happy and recommend highly! Thank you Tony!
Great quality maintenance and repair service, excellent customer service on the phone. We just re-upped for our 2nd 3-year service agreement. Repair techs arrive on time, cover up their shoes (classic stone/dirt basement situation here) to protect our flooring, work quickly and have never caused me to call and complain after a visit (unlike previous contractors I’ve used around here). I would highly recommend them to anyone.
Fronteir Heating andAC were referred to me by a friend, who had a furnace put in by them. I had a furnace put in by them last year and they provided excellent service. So, when’s my hot water heater burst this spring they were the first service I thought to contact. They provided immediate assistance,on a Saturday, with an assessment and various alternatives to remedy my dilemma. They put my hot water heater in the next day. They were efficient, professional and respectful of my property. They did a great job!
Very good company. I round highly recommend them.
Called them late on a very cold Sunday night. They came promptly, resolved the problem, changed out the thermometer that I always hated anyways..was grateful to be warm and have a simple understandable thermometer. Rick was patient and very well mannered. Decided to go also with an annual service contract. That guy who came for that also very patient and polite and did a thorough job cleaning the furnace, changed filter, etc.
Very happy with their service, great crew of workers. Would recommend them to anyone. Let’s not forget the office employees! After I talked to them there was a tech at my house within the hour. They also are so professional and helpful. Wonderful crew. So nice.
Awesome service. Friendly, knowledgeable. Very fast and efficient. ❤ I just need to add this…. they stand 100% behind their work!! Highly recommend!
I have used Frontier Heating services for years and am always impressed with their work and professionalism. They make each visit personal and the technicians are knowledgeable and friendly. I highly recommend them for all your heating and air needs!!!
Staff was very Professional and informative. Called for service on 23 year old unit. After thorough evaluation recommended replacement. Presented multiple options for new unit and made multiple financing options available. Initial assessment of a Tuesday New install completed that Friday. Great team effort by installers and service crews..
I am very pleased with the technician that came to assist with a “noise” in the furnace. And very pleased with how fast they were able to come and evaluate the situation. The office staff were very nice to this first time customer. I recommend Frontier Heating & AC.
It has been a positive experience dealing with Frontier from start to finish. Your first clue that they’re a professional company that’s aware of people’s security concerns is when they send you an email the day before the estimate with a picture of the person who will be coming to your home. I got a fair estimate and after spending an hour with the owner I was comfortable enough to set up the install right then. I didn’t feel pressured at all and also didn’t feel the need to look further either. 3 days later a 3 man crew was at my house and by the afternoon I had a fully working brand new furnace and air professionally installed. A nice touch with the air conditioner is that they build a nice, level 4×4 base to put the pad on that looks really nice and gets the unit off the ground more. I threw the guys $20 towards lunch as I’ve always felt that it’s a small investment that’s much appreciated by the crew and will make the guys want to go that extra mile as John did when he caulked an area in my skirting that he didn’t have to but he felt it would help keep critters out and just plain look better. Also, the office ladies have been nothing but polite, professional and downright friendly to deal with over the phone. I won’t hesitate to recommend Frontier to anybody and everybody.
Professional service by their skilled technicians. Did an excellent job and cleaned up after themselves. I highly recommend them for your heating and a/c needs!
Erme was excellent when he came to service both my furnace and air conditioning. He arrived exactly at the time I requested due to a limited window. He stated ahead of time how much time he would need. And the work was completed in exactly that amount of time. He was extremely professional and kept his work area super clean. I have been using this company for 3 years now. I have no need to look or call anyone else. Thank you!
Called early on a Saturday morning and response from Larry the technician was amazing. Within a couple of hours, I again had heat. A temporary part was used and New part was needed. Larry returned on Tuesday with with new part. He also fixed venting tube to help with winter freeze problems. I was impressed with his knowledge, skill, and courtesy. Thank you Larry and Frontier Heating and Cooling for excellent service.
Have had Frontier Heating & AC do repairs and installation work for me for many years. They are quick to respond and their workers take excellent care of you. Excellent workmanship and quality. Friendly staff to work with and I would highly recommend Frontier for any Heating and AC work or repair you might need done.
Called to get a estimate for a hot water tank . Rex came out and gave me a couple options. Was able to figure out what worked for me. Guys came out and installed it quickly and professionally. All around great experience. Highly recommend. Thanks again.
We had a boiler that was not working properly. I called and was told that a technician would be available later that afternoon. I received a call not long after that initial call and was told the technician finished early and was on his way. He could have just come and fixed the problem we were having, which he did rather quickly, but he stayed and inspected the boiler and the flue and gave us a complete report so we can make an informed decision about that boiler in the future. Amazing service. I cannot say enough good things about Frontier Heating & AC Service. I highly recommend.
AFMC Worship Gatherings
I called for a furnace replacement. Frontier came, looked at my set up. Then showed me what was needed. I got the correct furnace for our home. It was in and running that day. Work was clean correct and at a price that was fair.. Would tell anyone to call them. We warm and happy campers THANK YOU!!
I cannot say enough good things about Frontier Heating. Larry and Matt came to clean my furnace. They cleaned it, but they also found 3 cracks in it, so my furnace, which was 50 years old, had to be replaced. Rich came out to determine what I needed, and Matt came back with John to install the new one. They were here from 9 AM to 6:30 PM. It was a long day for them but they were unfailingly polite, friendly, respectful, and completely professional. I stayed upstairs most of the day since my furnace is in the back hall and I didn’t want to interrupt them, but when I did ask a question they never made me feel that it was dumb or that I was bothering them. They would take time to answer it patiently right then, even if it was something they were planning to go over with me at the end, which they did. I was amazed at how much work two guys could do in one day. They had to run a dedicated electrical line to the panel box, plus they had to drill new holes for pipes and do any number of extra things. Without fail, everyone from Frontier was respectful, polite, and completely focused on doing the best job possible, and that includes the receptionist, Terry, whom I spoke to several times on the phone. The guys also explained everything thoroughly to me, such as why certain pipes needed to be run a certain way, or why they decided to go with a dedicated line instead of a plug like the old one had, and several other things. They explained in detail how the new furnace worked because it was so different from the old one, and how the new thermostat worked. They covered everything, even things that at the time I wouldn’t have realized I had questions about, so that I wouldn’t have to call later to find something out. I had the best experience possible with every single person I dealt with at Frontier. They are truly a customer-oriented business through and through. Thanks, Frontier!
I needed to replace my furnace so I called Frontier. They sent a tech out who did a great job explaining what was going on with the old furnace and suggested some replacements. He worked with me to find a good replacement and was patient with all my questions. The new furnace was installed on the scheduled day and time by a very capable crew of two guys who were respectful and good at explaining the process. I am very satisfied with the results. The office staff was courteous and professional and the whole team made what might have been a disastrous situation into one that was easy to navigate, and affordable. I would recommend them to anyone. Good job, folks!
We lost our residential boiler on a Friday. Frontier put a crew together and responded on Saturday morning! the entire crew was amazing. We had a new unit installed and running by 2:30pm that afternoon! The workmanship was impeccable and you could tell that they took great pride in their work! I will not hesitate to call them for future service and will highly recommend them to our friends and family! Great job!!!
Outstanding service. No upsale or pressure. Rex and Larry were great. Will use them again.
Frontier was quick to respond to our service request. We spoke with 3 different staff members, and all of them were very friendly and easy to deal with. Great company!
We had a minor issue late on a Saturday Night/Sunday Morning and the technicians answered our call promptly and made a convenient time to get out to our house and fix it. Our tech was extremely polite and professional and could not have provided a better service call! Frontier has a customer for life here!